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Welcome

About

British born and now a US resident, I have a passion for people. I care deeply about their motivations - how they think, act, and make sense of their lives.
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This passion grew while working with the homeless in London. Here I rubbed shoulders with the most vulnerable in society. It provided a unique perspective on how people work. My interest led me to gain a first-class master's in
Brand Strategy. 
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That was 20 years ago. Since then, I have worked at top 100 boutique and international brand and communications agencies. Both as a creative director and then over the last 10 years as a brand strategist and business owner.

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My career has been fiercely in the weeds helping clients overcome brand complexity. I am always looking to create clarity and build trust and preference as they understand their place in their customers' lives.

 

I also have a passion for helping agencies fight the battle against commoditization by creating strategic products and services to provide new income streams and add weight to their differentiation.
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I am married with four lovely kids and live in Seattle, where I run an agency called Kind in the Pacific North West.  

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BRAND LED

TRANSFORMATION

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APPROACH

I am passionate about solving the most challenging business problems with a brand-led approach.
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In my career, I have led rebranding efforts for national restaurant chains, doubling sales. In addition, I have completed comprehensive international enterprise rebranding projects for the world's known healthcare IT brand. I have also increased aftersales products by 91% for an automotive giant. And amongst other things, directed consumer research and strategy programs for household technology and healthcare brands.

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EXPERTISE

Insights & Research

Brand Measurement and Tracking

Primary and Secondary Research

Qual and Quant Research

The 4 C's

Cultural Trends Analysis
Audits

Audience Profiling and Segmentation

Customer Journey Mapping

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Brand Strategy

Brand Positioning

Brand and Product Architecture

Brand Voice

Corporate and Product Naming

Brand Experience Strategy

Content Strategy

Communications and Campaign Strategy
Executive Positioning

Marketing Planning

Workshops
Design Thinking


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Brand EXPERIENCE
Brand Identity Design

Future Ideation

Innovation Strategy

Internal Engagement

Interactive Design and Development

Sales & Marketing Collateral

Experience Design

Campaign Design

Brand Guidelines

Governance Strategy

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Connect

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Interested in connecting? Please stay in touch either through email or social media.
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We are all learning, one of my commitments is to write and do.
You can learn more here.

THINKING

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Want to see more? Contact me for my in-depth case studies, or chat about how I can help you on a project or develop your agency's strategy chops.

DISCUSS

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Clarity about now, direction for what's next.

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